How to delete your Hey Vitae account.

In the iPhone or Android app:

• Open the Account tab.
• Scroll to the bottom and tap Delete my account.
• Type “delete” to confirm.

On heyvitae.com:

• Sign in and open Settings.
• Find Delete your account and choose Delete account.
• Type your account email address to confirm.

Either way deletes the same account, so it makes no difference which you use.

Deleting your account does not cancel a subscription billed by the Apple App Store or Google Play. Cancel it in that store first, or you will keep being charged. In the app, the delete screen has a Manage subscription button that opens the store's own page. On Android you can also open Google Play, then Payments & subscriptions, then Subscriptions.

A subscription billed on the web (through Stripe) is canceled for you when you request deletion. It is canceled at the end of the period you already paid for, and you are not charged again.

Deletion is scheduled, not instant. Your data is permanently removed after 30 days. During that time you can change your mind: sign back in to the app or to heyvitae.com and choose Keep my account (in the app) or Cancel deletion (on the web).

Canceling the deletion does not restart a subscription that was canceled when you requested it. You would need to subscribe again.

• Your jobs, applications, notes, contacts, and interview prep.
• Your resumes, cover letters, and other documents, including files you uploaded.
• Your practice answers and results, your job email mailbox, and your profile and settings.
• Your sign-in accounts with our authentication provider, and any Spotlight or share pages you published.

When an account is deleted, we aim to delete or anonymize personal data within roughly 30 days, except for the records described in the next section.

• Billing, security, fraud-prevention, legal, and backup records we need or are required to retain.
• Backup copies, which are kept on a rolling schedule and overwritten in the normal course.
• Consent, access, billing, security, and audit logs, where needed to document permissions, prevent abuse, resolve disputes, or comply with law.
• Anonymous funnel counts for our free tools: they keep the fact that a signup happened, but no longer say who.
• If you were a client of a coaching practice, the practice's own records about you are Practice Data. The practice controls it, so ask the practice to delete it.

Our Privacy Policy has the full detail on how long information is kept.

Email hello@heyvitae.com from the address on the account and ask us to delete it. We may need to verify that the account is yours before we act.